Terms and Conditions

Terms & Conditions

Balloons by Claudette LLC

Updated: April, 2026

We’re so excited to be a part of your event! Please review the details below so everything runs smoothly.

Booking & Payment

Bookings are accepted on a first-come, first-served basis. Your event date is reserved once your invoice has been reviewed and approved.

We typically do not require a deposit. Full payment is due on or before your event date.

A 6.625% New Jersey sales tax will be applied to all invoices. Tax-exempt organizations must provide valid documentation prior to booking.

Cancellations & Changes

We understand that plans can change.

Because your date is reserved just for you, cancellations made within 72 hours of your event may be subject to a fee.

If you need to reschedule, we’ll always do our best to accommodate based on availability.

Custom Designs

Each design is created just for you. While we take inspiration into account, exact replication is not guaranteed.

Balloon colors and materials may vary slightly depending on availability—but we always ensure a beautiful final result.

Delivery, Travel & Installation

We proudly serve South Jersey and the Gloucester County area. Events outside this region are welcome and may include an additional travel fee.

• Delivery Fee: Base rate of $25 or $1.50 per mile (round trip)

• Installation Fee: 5% of the display subtotal

Delivery and installation times are scheduled in advance. Please ensure the setup area is ready and accessible at the agreed time. Delays due to access or venue restrictions may result in additional fees.

Balloon Care & Lifespan

We use only the highest quality latex and foil (mylar) balloons. Our latex balloons are made from natural rubber and are 100% biodegradable.

We kindly ask that balloons are disposed of properly once popped and never released into the environment.

While we cannot guarantee longevity, here are general expectations:

• Air-filled designs: Can last days, weeks, or longer depending on conditions

• Helium balloons: Typically last 3–5 days

• Outdoor balloons: More susceptible to heat, sun, and weather; lighter colors perform best.

Over time, balloons may oxidize, which can affect their color and shine.

Setup, Breakdown & Rentals

Once your event has ended, balloon breakdown is the client’s responsibility unless otherwise arranged.

If your design includes rental items (stands, frames, backdrops, etc.), we will coordinate pickup:

• Pickup/Breakdown Fee: Base rate of $25 or $1.50 per mile (round trip)

Clients are responsible for any damage, loss, or theft of rental items.  Rental drop-off to our studio is also an option.

Pickup Orders

We offer a variety of items available for pickup, including:

• Grab + Go garlands

• Balloon columns

• Light-up marquees

• Balloon Stacks & Centerpieces 

• Helium balloons

For larger items, an SUV with seats down and an empty cargo space is required.

Photo Sharing

We love showcasing our work! Photos of your event may be used on our website and social media.

A Quick Note

We use wall-safe materials whenever possible. While rare, minor surface damage can occur depending on installation conditions.

Giving Back

A portion of proceeds from Balloons by Claudette LLC supports the Pitt Hopkins Research Foundation in honor of our son. To learn more, please visit www.pitthopkins.org.

By booking with us, you agree to these terms. If you have any questions, we’re always happy to help!

Contact: balloonsbyclaudette@gmail.com